Returns
We will accept returns up 30 days from the original purchase date on unused products. The initial shipping cost will be deducted from the return amount.
The purchaser is responsible for shipping costs to return the product. We can provide a shipping label for convenience; however, the cost of the return shipping will be deducted in addition to the initial shipping cost.
All items are subject to a 25% re-stocking fee!!!
Exchanges (if applicable)
If you need to exchange an item, the buyer is responsible for the shipping costs to send the original item back.
Purchaser is also responsible for the shipping cost of the new item.
The new item(s) will not ship until the original item(s) are received, or a tracking number is provided that its shows it is in transit.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@trailsportmotors.com
Shipping
To return your product, you should mail your product to: Trailsport Motors, LLC, 5959 N Van Dyke Road, Brown City MI 48416, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
